At Peptide Supply Line, we take pride in delivering high-quality products. Due to the specialized nature of our items, please review our policy carefully before placing an order.

1. No Returns Policy

All products sold on this website are final sale. We do not accept returns or exchanges unless an item is received damaged, defective, or incorrect.

2. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or not what you ordered, you must notify us within 48 hours of delivery.

To submit a claim, please provide:

  • Order number
  • Clear photos of the item and packaging
  • Description of the issue

Once your claim is reviewed and approved, we will offer either a replacement or a refund, depending on the situation.

3. Eligibility for Resolution

To qualify for a replacement or refund:

  • The issue must be reported within the stated timeframe
  • The product must remain unused and in original condition
  • Proof of damage or error must be provided

We reserve the right to deny claims that do not meet these conditions.

4. Refund Process

If a refund is approved:

  • It will be issued to the original payment method
  • Please allow 5–10 business days for processing (depending on your payment provider)

5. Shipping Costs

  • Original shipping charges are non-refundable
  • Return shipping costs (if applicable) are the responsibility of the customer unless the error is on our side

6. Order Cancellations

  • Orders may only be canceled before they are processed or shipped
  • Once an order has been dispatched, it cannot be canceled

7. Bulk Orders

All bulk purchases are considered final sale.

  • Any issues must be reported within 48 hours of delivery
  • We do not offer refunds based on changes in purchasing decisions or quantity after the order is placed

8. Contact Information

For all refund or return inquiries, please contact us:

📧 peptidesupplyline@gmail.com